CONTACT US
FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW WHAT SIZE TO ORDER?
WE PROVIDE A DETAILED SIZE GUIDE ON EACH PRODUCT PAGE TO HELP YOU CHOOSE THE PERFECT FIT. IF YOU’RE BETWEEN SIZES, WE RECOMMEND SIZING UP FOR A MORE RELAXED FIT.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
WE DO NOT ACCEPT RETURNS OR EXCHANGES UNLESS THE DELIVERED PRODUCT IS DEFECTIVE OR HAS A DEFECT. WE DECIDE THESE ON A CASE-BY-CASE BASIS.
PLEASE EMAIL INFO@CASA-DE-LIPA.COM
DO YOU SHIP INTERNATIONALLY?
WE SHIP TO MOST COUNTRIES AND STATES. TO CHECK ELIGIBILITY OF YOUR COUNTRY, ENTER YOUR ADDRESS AT CHECKOUT.
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?
PLEASE EMAIL INFO@CASA-DE-LIPA.COM
ASAP - WE WILL DO OUR BEST TO UPDATE YOUR ADDRESS & SIZE IF IT'S STILL AVAILABLE
MY PRODUCT WAS DAMAGED WHEN I RECEIVED IT... WHAT SHOULD I DO?
PLEASE CONTACT US USING OUR CONTACT FORM @ SUPPORT WITHIN 24-48 HOURS OF DELIVERY. WE ASK YOU TO PROVIDE DETAILED IMAGES OF THE PRODUCT(S) IN QUESTION ALONG WITH THE PACKING/INVOICE SLIP.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
ORDERS ARE SHIPPED OUT WITHIN 1-3 BUSINESS DAYS IF PREMADE. PREORDER
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE BACK IN STOCK?
RESTOCKS ARE NOT PLANNED BUT ARE ALWAYS ANNOUNCED ON OUR INSTAGRAM @CASA.DE.LIPA