CONTACT US
FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW WHAT SIZE TO ORDER?
WE PROVIDE A DETAILED SIZE GUIDE ON EACH PRODUCT PAGE TO HELP YOU CHOOSE THE PERFECT FIT. IF YOU’RE BETWEEN SIZES, WE RECOMMEND SIZING UP FOR A MORE RELAXED FIT.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
WE DO NOT ACCEPT RETURNS OR EXCHANGES UNLESS THE DELIVERED PRODUCT IS DEFECTIVE OR HAS A DEFECT. WE DECIDE THESE ON A CASE-BY-CASE BASIS.
DO YOU SHIP INTERNATIONALLY?
WE SHIP TO MOST COUNTRIES AND STATES. TO CHECK ELIGIBILITY OF YOUR COUNTRY, ENTER YOUR ADDRESS AT CHECKOUT.
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?
ONCE AN ORDER HAS BEEN CONFIRMED, IT CANNOT BE CHANGED.
WHY WAS MY ORDER CANCELED?
IF YOUR ORDER WAS CANCELED, WE ADVISE YOU TO CONTACT YOUR FINANCIAL INSTITUTION TO ENSURE YOUR INFORMATION IS UP TO DATE. CANCELLATIONS ARE ALSO AFFECTED BY LIMITED STOCK AVAILABILITY.
MY PRODUCT WAS DAMAGED WHEN I RECEIVED IT... WHAT SHOULD I DO?
PLEASE CONTACT US USING OUR CONTACT FORM @ SUPPORT WITHIN 24-48 HOURS OF DELIVERY. WE ASK YOU TO PROVIDE DETAILED IMAGES OF THE PRODUCT(S) IN QUESTION ALONG WITH THE PACKING/INVOICE SLIP.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
ORDERS ARE SHIPPED OUT WITHIN 1-3 BUSINESS DAYS IF PREMADE. PREORDER ITEMS ARE SHIPPED OUT WITHIN 1 MONTH.
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE BACK IN STOCK?
RESTOCKS ARE NOT PLANNED BUT ARE ALWAYS ANNOUNCED ON OUR INSTAGRAM @CASA.DE.LIPA